HDI is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
Don't Make These Mistakes...
To meet service level targets and deliver value to the organization, contact center leaders must pay close attention to workforce management. Success relies on data integrity, collaboration with business partners across the organization, careful forecasting, and proactive planning.
Offered Free by: ICMI
See All Resources from: ICMI