HDI is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
Today's digitally empowered customers create a challenge for organizations to sell, market and service them effectively. Expectations are higher than ever before, and customers openly share both positive and negative experiences with just a few clicks on review websites, app ratings and social media.
Organizations still using traditional communications methods are losing the customer experience battle and need to modernize how they engage with customers who are demanding more ways to interact with brands.
This report examines:
Offered Free by: 8X8, Inc.
See All Resources from: 8X8, Inc.