HDI is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
Don’t we all wish that customers came with a lifetime guarantee? They’d make their first purchase and be irrevocably smitten for life?
There is no one contact center KPI that can totally predict a given customer lifespan. Our latest post outlines KPIs and metrics to help determine and improve Lifetime Customer Value.
Offered Free by: Blue Ocean Contact Centers
See All Resources from: Blue Ocean Contact Centers