HDI is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
High-Tech Service Providers: Companies and consumers differ dramatically in their impressions about service. Are you on the same page with your customers?
In this first installment of a three-part series on customer service in the technology industry, we draw on three comprehensive Accenture surveys to explore the extent of the customer service challenge facing high-tech providers by illustrating the disparity between the views of customers and the perspectives of business executives. The results should be eye-opening for any executive concerned with growing a high-tech business.
Offered Free by: Accenture
See All Resources from: Accenture